Frequently Asked Questions
Everything you need to know about your gaming gear upgrades.
Are your products compatible with my specific game console?
Most of our shells and buttons are designed for specific controller models. We recommend checking the model number inside your controller or on the back plate before purchasing to ensure 100% compatibility.
Do I need special tools to install eXtremeRate kits?
Most of our kits include the necessary screwdrivers and prying tools. However, some advanced modifications, such as LED kits or certain remap boards, may require additional tools like a soldering iron.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-15 business days depending on the destination and customs processing.
What is your return policy for electronics and mod kits?
We offer a 30-day return policy for items in their original, unused condition. Please note that we cannot accept returns for items that have been damaged during a failed installation attempt.
Does installing these mods void my controller's warranty?
Yes, opening your controller to install custom shells or internal kits will generally void the manufacturer's warranty. We provide detailed video tutorials to help you complete the installation safely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.